Vinay Jha’s Blog

July 21, 2009

Breaking the Billion-Gate Barrier

Filed under: Software Development — vinayj @ 9:54 am

Hardware emulators able to handle one-billion ASIC gates can shorten time to tapeout, improve product quality and eliminate costly re-spins, while reducing software development time ahead of silicon of the most complex SoC ever designed.

As we head into San Francisco for the annual Design Automation Conference (DAC) at the end of this month, the designer community has reason to be enthusiastic about this year’s event. For example, the conference is offering a new User Track where designers will describe their real-world problems and how they solved them. On the Exhibit Floor, designers can see some real breakthroughs, including a hardware emulator capable of handling up to one-billion application specific integrated circuit (ASIC) gates.

The popularity of tools such as emulation for hardware/software co-verification has never been stronger. That’s because designers implementing System-on-Chip (SoC) devices must be able to simultaneously verify the correctness of both hardware and embedded software. This is especially true as software becomes a key product differentiator, the time to market compresses yet again and design sizes are hitting the one-billion ASIC gates threshold – unthinkable numbers not all that long ago.

It’s also true that coding the software part of an SoC consistently takes longer than it does to design the hardware, which has forced silicon vendors to wait for working silicon before software development begins. And, the fewer software applications written for a chip, the less likely the chip will be successful in the market. Therefore, achieving a working prototype for software development well in advance of silicon has become a top priority.

That’s why hardware/software co-verification tools have given hardware designers and software developers a reason to cheer. They give these teams with different skill sets a way to effectively communicate and work together, a far cry from the hardware-centric tools supporting hardware designers only that EDA consistently churned out until recently. Design teams view this shift as a welcome change since the SoC methodology combines software and hardware to form a complete system.

Recent enhancements in emulation technology are enabling the handling of one-billion ASIC gate designs at execution speed of multi-megahertz. That means that they are able to process billions of verification cycles – the ability to boot an OS like Linux, for instance – in few minutes.

These powerful "bug busting" emulators can imitate real hardware behavior, essential to firmware integration, and track the behavior of internal hardware signals. They can link a software debugger to the hardware debugger for tracing a software bug in the hardware domain and vice versa. And, emulators can act as a self-contained ASIC prototype driven by embedded testbenches, by a virtual software electronic system level (ESL) model or by an actual target system. They can achieve all of the above at a higher performance rate than traditional emulators, effectively performing both hardware verification and embedded software validation of very complex and very large SoCs.

Hardware emulators able to handle one-billion ASIC gates can shorten time to tapeout, improve product quality and eliminate costly re-spins, while reducing software development time ahead of silicon of the most complex SoC ever designed. More important, they are less expensive than traditional emulation, easier to use and flexible enough for a current project or the next one. Finally, hardware designers and software developers at last can share the same system and design representations.

After years discussing co-verification strategies with hundreds of design teams worldwide, I’m happy to report that there are solutions to managing the billion-gate design challenge. I invite you to walk the DAC Exhibit Floor and be pleasantly surprised by what you may find in the way of new tools and methodologies to solve your toughest co-verification problems. Stop by the EVE booth (#908, South Hall) to see firsthand how we broke the billion-gate barrier with ZeBu-Server, scalable and affordable emulation.

Source: http://www.chipdesignmag.com/display.php?articleId=3488

June 9, 2009

Telstra confirms outsourcing contracts

Filed under: Outsourcing, Software Development — vinayj @ 9:10 am

TELSTRA has awarded $1.2 billion worth of new outsourcing contracts after the telco unveiled EDS, Infosys and IBM as the survivors of its IT partners roster rationalization.  Telstra has been reviewing its IT outsourcing contracts since last year, when the telco announced it would trim its list of major IT suppliers from four to two in an effort to reduce costs and streamline providers.

Previously, Telstra’s application development and maintenance contracts were held by Satyam, EDS, IBM GS and Infosys.

In March The Australian revealed the telco had dumped scandal-ridden outsourcer Satyam from its applications support contract, believed to be worth $32 million a year, and replaced it with EDS.

The Australian also revealed that Telstra had favored Infosys over IBM for its multimillion-dollar applications support contract.

Telstra today confirmed that EDS and Infosys will pick up application development and maintenance contracts worth a combined $450 million over the next five years, while IBM will remain a strategic partner in this area.

While losing out on its software and legacy applications support work, IBM has won a renewed IT Operations Services Agreement to manage the telco’s infrastructure.

This contract is worth an estimated $745 million over five years, and will see IBM maintain datacentre mainframe operations.

Telstra chief information officer John McInerney said the new agreements would deliver significant benefits to the telco’s transformation program.

“This is an important milestone for Telstra IT ," he said. "One of the key outcomes of our IT transformation is the delivery of operational excellence.

"These consolidated contracts contribute to our strategy and ensure an ongoing investment with our key partners.”

Source: http://www.australianit.news.com.au/story/0,24897,25609583-15306,00.html

June 8, 2009

Wal-Mart shortlists TCS, Infosys, Wipro for $500 million deal

Filed under: Outsourcing, Software Development — vinayj @ 7:47 am

Wal-Mart Stores has shortlisted top Indian tech firms, including TCS, Infosys and Wipro, for an outsourcing contract potentially worth up to $500 million over next few years, as the retailer seeks to award multiple contracts for managing its business applications and other back office activities.

At least two people familiar with Wal-Mart’s outsourcing strategy told ET on conditions of anonymity that the retailer is expected to start outsourcing more to India within six months.

“Wal-Mart has been testing the waters by outsourcing smaller projects to companies such as Infosys, TCS and Wipro. Now, the retailer wants to flesh out a more comprehensive outsourcing strategy and has shortlisted these tech vendors,” said a senior executive of one of the tech firms exploring business opportunities with Wal-Mart. He requested anonymity because he is not authorized to speak to media.

When contacted by ET last week, Wal-Mart spokesman John Simley confirmed his company is in discussions with several service providers, but declined to elaborate any further. “Certainly, we feel our company has a lot to offer India and we hope to grow our business there. We are always in discussions with potential service providers, but we have nothing to announce at this time,” he said.

However, unlike many other companies seeking to outsource in order to bring down costs, Wal-Mart’s outsourcing is more about globalizing its information technology sourcing initiatives. At a time when most companies are struggling to grow their business, Wal-Mart announced $15 billion share buy-back program earlier this month, as the retailer continues to woo more customers. Officials at Wipro, TCS and Infosys declined to offer any comments about the Wal-Mart contract.

Some of the world’s top retailers, including UK’s Tesco and American specialty retailer Home Depot, have been outsourcing projects to Indian third party service providers, including TCS and Infosys, apart from their own captive centres in order to support their existing IT systems and also develop newer applications. Tesco for instance, saves over $60 million every year by outsourcing its IT projects to India.

Wal-Mart, which has, so far, been depending upon its large in-house IT team is now seeking to globalize its IT operations, especially since the retailer is now actively planning to grow its business from emerging markets such as India. With almost $400 billion in annual revenues, the retailer also continues to look at establishing a captive technology centre in India, however, this could not be confirmed.

“Wal-Mart already has a sourcing operation in the country, apart from its Bharti joint venture, it’s natural for the retailer to explore various ways of leveraging its Indian presence,” another person familiar with the company’s sourcing strategy told ET on conditions of anonymity.

Meanwhile, Wal-Mart’s outsourcing of IT and back office projects is not expected to impact local US jobs, as the retailer is very sensitive about rising unemployment in the country. In fact, Wal-Mart said earlier this month that it will add around 22,000 new jobs in the US by adding over 150 new stores to its existing network of around 7,900 retail outlets.

Source: http://economictimes.indiatimes.com/Infotech/ITeS/Wal-Mart-shortlists-TCS-Infosys-Wipro-for-500-mn-deal/articleshow/4629457.cms

May 25, 2009

Wipro may outsource work to Egypt

Filed under: Outsourcing, Software Development — vinayj @ 9:06 am

India, the offshoring capital of the world, is now outsourcing software and back-office projects to Egypt as vendors like Wipro plan
to send more domestic work to the most populous Arab country to leverage lower costs and availability of skilled professionals.

Wipro, which counts Bharti Airtel, Unitech Wireless and Dena Bank among its top customers, said with 10-15 % lower costs than India, and availability of required technical skills across different programming languages including Windows and Unix, Egypt is emerging as an attractive location for offshoring.

“We believe that 20% of our work can be offshored to Egypt,” said Anand Sankaran, senior VP and business head, India and Middle East Business, Wipro. “We are offshoring jobs from Middle East and India to Egypt.”

Egypt’s attractive subsidies for creating local employment which includes incentives like waiver on training costs and newrecruit salaries is making it compelling for companies like Wipro to seriously consider sending more work to the country.

“The government is providing different subsidies towards training and education of new hires. We plan to hire 400 professionals in Egypt within two years,” Mr Sankaran added. Wipro currently employs 100 professionals at its Cairo centre. Almost 30,000 of 3,30,000 students graduating every year from Egyptian universities are from computing and engineering background.

For businesses, lower corporate tax rates along with other incentives make Egypt a very compelling destination to invest. Last year, Egypt attracted FDI worth $13.2 billion, and by 2010, the country wants to have FDI of around $10 billion.

“Egypt has already reduced taxes from 40% to 20% and ITIDA does help multinationals with incentives like subsidizing the training of professionals,” said Hazem Abdulazim, chief executive of the Information Technology Industry Development Agency (ITIDA), Egypt.

At a time when customers and vendors are seeking alternatives to arrest rising costs, where 10-15 % annual wage inflation was a norm until last year, Egypt can help the companies balance their costs better. “Egypt’s low wage inflation of 5% compared to 10-15 % in other emerging locations, and low currency fluctuation of the Egyptian Pound vis-a-vis US dollar, means that the costs of operating in the region will remain stable,” he added.

While Wipro is currently one of the Indian software exporter having significant presence in Egypt, others including TCS are understood to be evaluating a location for establishing a development centre in the country. When contacted by ET last week, a TCS spokesperson did not offer any comments.

According to research firm Gartner, Indian customers will need to look beyond the limits of their own geographical boundaries, much like their Western counterparts.

“Gartner predicts that Indian companies will increasingly go offshore in their sourcing strategies, which will result in outsourcing deals offered by some Indian companies that include higher end parts of service (for example, design and architecture, and business consulting) delivered from other parts of the world,” Gartner had said around two years ago.

However, Egypt does not pose any threat to India’s dominance in the global outsourcing industry. “When it comes to the IT/ITeS sectors, Egypt and India complement each other utilizing their strengths to open new markets, forge closer ties between Egyptian and Indian companies and make the best use of their abilities,” Abdulazim added.

Source: http://economictimes.indiatimes.com/Infotech/Wipro-may-outsource-work-to-Egypt/articleshow/4574130.cms

May 20, 2009

Swan to outsource IT, back office work to Tech Mahindra

Filed under: Outsourcing, Software Development — vinayj @ 3:36 pm

New telecom entrant Swan Telecom is set to outsource its IT and back office functions to Tech Mahindra and award a network equipment
deal to Ericsson together in a transaction worth about $250 million. The deal, the first of its kind in the telecom outsourcing sector, is aimed at bringing down operational costs and compete more effectively with incumbents such as Bharti Airtel and Reliance Communications.

"Swan has decided to retain the computer hardware part, and decided to bundle its IT and network management contract in order to avoid a high value outsourcing deal and retain many of these functions in-house," said a person familiar with the matter on conditions of anonymity.

Traditionally, telcos such as Bharti Airtel, Idea Cellular, Unitech Wireless and Aircel have outsourced their entire IT and network infrastructure to vendors as separate contracts. However, Swan plans to retain the control of its computer hardware systems, and will make Ericsson responsible for the entire network with an IT vendor working in tandem for application development, maintenance and integration work. For instance, IBM manages Bharti Airtel’s entire outsourcing of IT, back office and network management along with Nortel and Ericsson.

Officials from Emirates Telecommunications, or Etisalat, also participated in the decision making, the person added. Etisalat had acquired 45% in Swan for $900 million last year.

A senior official from one of the companies bidding for this contract confirmed on Wednesday that Tech Mahindra and Ericsson have indeed won the deal. "Swan has already finalized Ericsson as its network equipment vendor. It’s a matter of time before they announce Tech Mahindra as their tech vendor," he said.

Swan, which will have to compete with established rivals like Bharti Airtel and RCOM, aims to start lean and focus on its core telecom business. "Etisalat has adopted this strategy of bundling IT with network equipment contract in most of its greenfield projects, and India is no exception," another person familiar with the matter said.

For instance, the outsourcing contract for Etisalat’s greenfield project in Egypt, Nigeria and Tanzania were structured in a similar fashion. In fact, Tech Mahindra along with Ericsson won Etisalat’s Egypt contract in February last year.

Wipro, which won Rs 2,500 crore outsourcing contract from another new entrant Unitech Wireless last month, was also in the shortlist, but Swan decided to opt for bundling its IT and network management, equipment contract in order to avoid additional upfront costs.

When contacted by ET on Wednesday, a senior Wipro official declined to offer any specific comments. A Tech Mahindra spokesperson also declined to comment.

Ericsson and Swan Telecom had not responded to the query at the time of going to press.

Swan’s outsourcing contract, which has witnessed aggressive bidding from IBM, Wipro and Tech Mahindra, comes at a time when Tech Mahindra is attempting to establish itself in the domestic market, as part of its long-term strategy to derisk its revenues from BT.

Source: http://economictimes.indiatimes.com/Infotech/ITeS/Swan-to-outsource-IT-back-office-work-to-TechM/articleshow/4558029.cms

May 18, 2009

Infosys expects demand pick-up in early 2010

Filed under: Outsourcing, Software Development — vinayj @ 10:01 am

Infosys Technologies Ltd expects outsourcing demand to pick up in early 2010, but the current business environment was challenging as a slowing world economy crimped spending, its chief financial officer said.

"At the macro level there is some confidence back, people are slightly more comfortable, but on the ground things are still the same," V. Balakrishnan said, referring to the global economic downturn that has battered information technology spending.

"People want a clear direction that there could be an economic recovery for them to get confidence and start spending. That is some way to go," Balakrishnan told the Reuters Global Technology Summit in Bangalore. India’s second-largest software services exporter is looking to spend between $200 million to $300 million to acquire firms in the technology infrastructure management, consulting and backoffice outsourcing to boost growth, he said.

Last month, Infosys forecast its first decline in annual revenue as global demand for outsourcing slowed in a harsh economic climate, halting growth for India’s once burgeoning technology services sector.

Source: http://www.reuters.com/article/technology-media-telco-SP/idUSSP48851220090518

End Of The Outsourcing Party?

Filed under: Outsourcing, Software Development — vinayj @ 8:11 am

The global recession has thrown a spanner into the unrelenting growth of the $60 billion Indian outsourcing industry, which, by some accounts, generates more than 5 percent of India’s gross domestic product and employs nearly two million people.

As job losses in the US mount, opposition toward outsourcing, most notably to India, is gathering steam. In his first address to Congress in February, Pres. Barack Obama vowed to crack down on tax breaks for American companies that outsource jobs to India and elsewhere around the world.

The political backlash was abetted by an untimely $1 billion accounting scandal at Satyam Computer Services. The World Bank also banned another Indian outsourcing services provider, Wipro, from bidding for its contracts for four years, accusing the Bangalore-based firm of providing “improper benefits” to bank staff. India’s BPO industry has also been buffeted by quality control issues and recently companies, such as Delta Air Lines, Chrysler and United, have curbed or halted the use of Indian call centers following customer complaints about language skills or to placate growing protectionist sentiments in the US.

Is the outsourcing party coming to an end? Morgan Stanley projects an erosion in demand for Indian IT firms, and warns that the impact of budget cuts, mergers and bankrupt clients has not yet been fully reflected in the share prices of Indian providers. Smaller companies, especially those focused on a single market or service, are likely to be at risk in this environment.

Earnings reports filed in recent weeks by the top three Indian outsourcing companies, Tata Consultancy Services, Infosys and Wipro, point to a significant slowdown. Wipro’s revenues slipped by 3% over the previous quarter and Infosys posted its first decline in quarterly revenues over the previous year and warned of weaker results ahead.

Infosys’ North American growth, which makes up 64.6 percent of revenues, declined by 4.14 percent sequentially in the fourth quarter. Ashok Vemuri, Global Head, Banking & Capital Markets Practice for Infosys, says: “The economic downturn has had an impact on two critical factors which directly affect outsourcing: size and speed. Though there have been no cancellations of existing contracts, clients have been wary of signing large, multi-year outsourcing deals. Furthermore, deals that do not have an immediate business benefit or are not initiated to solve a mission critical problem are often left by the way-side. In addition to reductions in the size of outsourcing deals booked, we have noticed a slowing in the speed with which outsourcing conversations transition to outsourcing deals. There is a delay in decision making, and the deal pursuit process has, in many cases, slowed to a crawl.”

Sid Pai, managing director and partner at IT outsourcing consultancy TPI Advisory Services India told India’s Mint newspaper: “One can split hairs over the numbers of Infosys and TCS or Wipro and HCL, but the trend is clear. There is continued weakness in the market. In the calendar year, market size is going to be smaller, (and the) number of deals awarded will be less. Given the weakness and reduction in IT spends in major markets, there is no organic growth to be expected in the next two quarters at least, and that is evident in the forecasts Tier 1 players have been giving.”

However, Rohit Kapoor, CEO of ExlService Holdings, remains sanguine: “Outsourcing, particularly BPO will grow even in this recession. This is an industry that does well during good times and bad times. In bad times more companies seek the value provided by outsourcing in terms of cost cutting and efficient services.” Most businesses, Kapoor says, typically view software as a money saving tool and therefore even if tech spending declines by the forecasted 3% in 2009, it will affect hardware purchases more.

In December 2008, HCL Technologies completed the largest acquisition in the tech space by an Indian company with Axon Group. It signed a $350 million 7-year contract with Reader’s Digest Association (RDA) to handle its technology services in March following it up with a $100 million data center deal with document management company Xerox. Nevertheless, the $2 billion company saw first quarter profits fall by 44% over the previous quarter.

R Srikrishna, vice president, Business Operations (North America), HCL Technologies says, “Slowdown is not good news to anyone. However, I would say that HCL is doing well for itself and the interest continues to be good for our services. An engagement like the one RDA brings enterprises benefits such as cost optimization, service improvement and process efficiencies in their IT operational landscape. Organizations keep their lights on through partners like us.” Srikrishna remains optimistic about outsourcing, “We are seeing newer verticals opening up such as media, publishing and entertainment (MPE), legal, hospitality and government.”

WNS North American Managing Director Steve Reynolds is also undeterred by the economic crisis: “While some of our customers have reduced volumes, it’s been balanced by an equal increase for new services. As an example, while insurance applications and claims are down, our insurance customers are starting to move work offshore that was historically out of scope due to complexity or client sensitivity. In addition, we are receiving a large number of queries from potential customers and advisors assisting clients in moving work offshore. In the long run, it will be a good thing for WNS as new customers and new processes ramp up.”

The company recently announced a voluntary prepayment of its outstanding debt, “WNS is working to maximize usage of facilities, minimizing attrition, and keeping a close eye on all variable and fixed expenses relative to our revenues.” Going forward Reynolds expects the most active markets to be insurance, healthcare, banking, and financials.

Infosys’ Vemuri says: “Though clients have cut IT spending in many areas, they have also ramped up spending in areas which they deem critical for future growth. For example, deposit accumulation is viewed as a priority for many banks; as such, we are seeing demand for technology which will spur deposit growth. New online branches, improved bank branch technology, and search engine optimization have all emerged as priorities and potential priorities.

“As healthy companies look to acquire at low valuations, and less healthy companies look to spin-off units to raise cash, we are also seeing significant opportunities surrounding M&A and divestiture activity. The energy and utility industry verticals are other areas where we are seeing increases in outsourcing opportunities. As the US government expands its stimulus initiatives, we would also expect to see further opportunities to capitalize on.”

Does this mean that the outsourcing industry has reached a credible bottom yet? “It’s too early to tell,” says Reynolds. “Most are predicting a slow 2009 with a recovery coming in early 2010.” Infosys issued a weak guidance for revenues and earnings in 2009. The decline in the rupee, which fell 19% in 2008 against the dollar, is propping up profit margins of software exporters.

ExlService’s Rohit however expects 2009 to be a good year for outsourcing companies, anticipating revenue for his pure play BPO firm between $170-175 million and profit margins to be maintained at 10-12%: “We are benefiting from the ramp-up in areas like insurance, finance and accounting, risk management and corporate governance.” His annuity-based firm added five new accounts in the last two quarter of 2008 and has seen no scaling down of its 120 US employees.

Nevertheless, the company is tightening its belt to maintain margins. “We had to significantly reduce wage inflation, moderate increments, rationalize transportation for employees, eliminate waste and make our infrastructure and capacity utilization systems leaner,” says Rohit.

Infosys is also taking aggressive cost-cutting measures, Vemuri says, “There will be no wage hikes this year for existing employees and we will take measures to reduce travel and other G&A expenses.”

What about the criticism that Americans are losing jobs to outsourcing? In the past, Indian companies sent Indian employees to work in the United States on temporary visas. Now in a kind of off shoring in reverse, big companies, such as Infosys, hire US workers.

Infosys, The Essar Group, HCL Technologies, Tata Group, Ranbaxy Laboratories, Mahindra and Wipro are estimated to have generated over 30,000 jobs for US citizens in recent years. The Tata Group alone employs 19,000 Americans and has invested over $3 billion in its 16 US businesses, according to a report by the US-India Business Council. None of the Indian companies has announced any layoffs in the US market yet. Wipro, a NYSE-listed firm with more than 95,000 employees at the end of 2008, is coping with the slowdown by slashing expenses in areas such as travel and marketing.

TCS, one of India’s largest IT employers with a staff count of 1,000 in North America, a majority of which are local hires, has avoided layoffs by deploying “some specific control measures,” according to Surya Kant, President, TCS North America. “These include improvement of TCS business operations by moving more work out of client offices, increasing employee productivity, reducing unnecessary travel spending, lowering employee attrition and great project execution.”

An industry survey by Vivek Wadhwa, of Duke University’s Pratt School of Engineering, and the Kaufmann Foundation, found that large companies, such as the Citi Group and JP Morgan, who have laid off thousands of US employees may hire the same people in India, for a fraction of the US price. “This will give outsourcing tremendous momentum over the next couple of years, because a lot of skilled talent will be available in India more cheaply. Therefore reverse brain drain is a boon for India and a big loss for the US Plus there are workers with a wide range of skills in new areas, so you will see more types of outsourcing,” Wadhwa says.

Source: http://www.littleindia.com/news/127/ARTICLE/4987/2009-05-05.html

May 14, 2009

Global clients increase IT outsourcing to Indian companies

Filed under: Outsourcing, Software Development — vinayj @ 9:53 am

Indian IT companies have found a silver lining in the midst of the global economic turmoil. The number of clients that are outsourcing
their technological requirements has increased in the last few months. This comes on the back of the companies’ need to curb costs and yet remain competitive with their global peers.

Those adopting the outsourcing practice are a handful of small companies located in the US and also some based in continental Europe.

These companies, which earlier preferred only local IT vendors, are now shifting their IT needs to Indian players like Wipro, Cognizant, Mindtree, Syntel and WNS.

“Mid-scale companies with revenue below $5 billion are now outsourcing as most have realised that Indian IT service providers can offer a larger services portfolio at an affordable cost,” said Ernst & Young Partner (technology practice) Milan Sheth.

These companies mainly outsource maintenance work and a little bit of application development with these contracts being of a 3-5 year duration.

Due to their competitive pricing, mid-sized IT and ITeS companies tend to be major beneficiaries. Mumbai-based BPO WNS recently bagged a fiveyear finance and accounting deal from a large entertainment company in the US. In the last two quarters, WNS has got at least four contracts from first time outsourcers in the BPO space.

Mid-sized IT firm Mindtree too has seen more deals coming from first time outsourcers in the US and Europe despite a financial turmoil in these regions. It has signed four such deals in the banking, manufacturing, travel and transport and telecom segments.

“We have seen a fairly good transaction across the US and Europe. The companies start by outsourcing work related to payroll and insurance claims. Most of these are fixed priced contracts,” said Mindtree VP (application maintenance services) Ramesh Arun.
Most projects start off on a small scale and are gradually extended. “Maintenance projects are typically 2-3 years in duration with a contract value of $3-5 million. Development projects are usually 6-12-month long and $1-2 million in size,” said Syntel CEO Keshav Murugesh.

The KPO relationships are longer (5-7 years) with contract values varying based on the number of processes and transaction volumes. A few years ago, most firms adopted a cautious approach by offshoring the low-risk parts of their businesses. Today, however, clients are pursuing offshoring more aggressively.

Source: http://economictimes.indiatimes.com/Infotech/ITeS/Global-clients-increase-IT-outsourcing-to-Indian-cos/articleshow/4527532.cms

May 13, 2009

Wipro bags LIC’s 5-yr IT outsourcing deal

Filed under: Outsourcing, Software Development — vinayj @ 12:16 pm

In another affirmation of its growing clout in the domestic market, Wipro Infotech, the India and Middle East information technology services business of Wipro Ltd, has clinched an IT outsourcing deal from Life Insurance Corporation (LIC) by piping its large Indian rivals.

The contract, which involves upgrade of LIC’s front-end IT application programmes (FEAP) to make these accessible through the web, is said to be worth about Rs 200 crore, and will be done over five years, a highly-placed source told Business Standard. By making applications accessible through the web, LIC expects to reduce the load on its servers and improve the processing time.

Sources said LIC expected to drastically reduce the cost of running the applications by making processing happen on the desktop.

It is understood that most large Indian IT outsourcing companies, including TCS, Infosys and L&T Infotech, had competed for the contract. It was considered prestigious, not because of its size but because it involved a prestigious public sector organization like LIC.

Anand Sankaran, head of the India and Middle East business of Wipro, said, “Discussions are still under way and therefore it won’t be possible for me to firmly comment on this.”

Analysts say the recent deals that Wipro has won, coupled with the strong pipeline the company has in the domestic market, is expected to make it the second largest player in the domestic market after IBM, which earns over $2 billion revenue from India. Sources in Wipro say that if one discounts IBM’s product revenues in India, the gap between it and Wipro’s services business in India is only about 10 per cent.

LIC is an existing customer of Wipro, which has implemented all the entire data warehousing for the insurance major. In the financial services sector in India, HDFC Bank and Dena Bank are two large customers.

Wipro has become aggressive in the domestic market as deal flows from the US and Europe have waned during the past two quarters in the wake of the global financial meltdown. Last quarter, Wipro won a six-and-a-half year mega outsourcing e-governance deal from Employees State Insurance Corporation (ESIC), beating TCS and Infosys. The deal, valued at Rs 1,182 crore, involves modernization and automation of the entire healthcare benefits administration set-up of ESIC.

Recently, the company bagged a nine-year contract from telecom services provider Unitech Wireless to set up and manage the company’s entire IT applications. The deal, said to be worth over Rs 2,200 crore, is the largest-ever win by the company in the Indian market. It is also understood to be in the race for a large outsourcing deal from Swan Telecom.

The price quoted by Wipro in most of the recent bids is said to be below industry standards. For instance, the company’s quote of Rs 1,182 crore for the ESIC bid was much lower than TCS’ Rs 1,530 crore and Infosys’ Rs 1,791 crore.

“Wipro was always present in India through Wipro Infotech and is now looking towards the domestic market due to the pressure from other geographies, which is helping them to win significant deals in the domestic market,” said Sabyasachi Satpathy, co-founder and director of Mindplex Consulting. Wipro derives about 22 per cent of the IT business’ revenue from India.

Infocrossing gets $34 million contract extension from Sunoco

Wipro subsidiary Infocrossing has gained a $34-million contract extension for four years from petrochemical company Sunoco, according to a Wipro release on Wednesday.

Infocrossing has been a Sunoco vendor since 1996, providing managed infrastructure outsourcing services, including servers, storage and network devices, to the latter.

Source: http://www.business-standard.com/india/news/wipro-bags-lic%5Cs-5-yr-it-outsourcing-deal/358057/

May 12, 2009

The Truth About Obama’s "Tax on Outsourcing"

Filed under: Outsourcing, Software Development — vinayj @ 9:57 am

US President Barack Obama had barely finished his seven-minute speech decrying a tax code "that says you should pay lower taxes if you create a job in Bangalore, India, than if you create one in Buffalo, New York," when the press reports started pouring out. Headlines referred to the President’s plan to close overseas business tax loopholes as a ‘tax on outsourcing’ and proclaimed that he was taking direct aim at Indian offshore outsourcing firms —and the American companies who hire them. Misconceptions about offshoring and outsourcing littered their initial analysis of Obama’s plan.

To clear up those misperceptions, CIO.com separates fact from fiction, pointing out what is known and—just as important—what isn’t clear about the White House’s proposal and what it means for IT vendors, their customers, and for IT jobs.

Perception: Outsourcing and offshoring are synonymous.

Reality: More than a decade into the age of offshore outsourcing, people still get these two concepts confused.

Outsourcing is the practice of contracting out of goods or services to a third party. You can outsource IT services anywhere in the world—from Bangalore to Buffalo.

Offshoring refers to the practice of completing work at a non-domestic location, whether by workers at a company’s own offshore subsidiary (often called a "captive" center) or by a third-party. When you combine the two—offshore outsourcing —you’re getting more specific, referring to contracting with an overseas vendor for goods or services.

Understanding the difference between the terms is more than just good semantics; it can create clarity around what Obama might actually be proposing and whom it will affect.

Perception: Obama wants to tax offshore outsourcing.

Reality: In his remarks last week, Obama said his budget will end tax breaks for companies that "ship jobs overseas." But no one is quite sure whether Obama is talking about companies with captive offshore operations or companies that outsource to third-parties based overseas, or both.

"I still don’t know what the President is referring to when he talks about eliminating the tax benefit associated with offshoring jobs," admits Daniel Masur, an outsourcing attorney and partner in the Washington, D.C. office of Mayer Brown.

Masur, like most, assumes Obama wants to eliminate US multinationals’ ability to deduct business expenses associated with overseas operations while deferring tax payments on profits earned abroad.

The confusion stems from the fact that there’s more than one way to ship a job overseas (see the difference between offshoring and offshore outsourcing above).

In fact, Obama’s plan addresses only those US companies who operate subsidiaries overseas (the captive centers.) In the IT vendor community, that would include, for example, IBM Global Services and Accenture. It would also affect a good number of non-vendor Fortune 500 companies who maintain a presence abroad, such as GE and Proctor & Gamble, some of which provide their parent companies with IT services.

Obama’s proposal would not impact US companies who "ship jobs overseas" by hiring an offshore company, such as Tata Consultancy Services or Wipro. The only offshore outsourcing customers this plan could have any bearing on are those who work with US-based IT services companies like IBM, which then deliver those services offshore. It’s unlikely the customers would see much of a trickle-down effect.

Perception: India’s IT services industry will take the biggest hit.

Reality: Initial reports that India Inc. was crying in its chai over Obama’s tax plan have been corrected. Based on the President’s remarks, US -based outsourcing providers have the most at risk. "Although the announcement was unclear, it will presumably make it more expensive for all American multinationals to operate on foreign soil," says Lee Ann Moore, chief marketing officer for outsourcing consultancy EquaTerra.

If there were any remaining confusion, Som Mittal, president of India’s National Association of Software and Services Companies (NASSCOM), tried to clear it up in remarks to reporters last week: "It has nothing to do with India."

Perception: Obama’s plan will lead to less offshoring and more US job creation.

Reality: Aside from the 800 IRS agents the president would like to hire "to detect and pursue American tax evaders abroad," it is not clear how the administration’s plan to tighten lax tax laws would lead to an increase in American hiring.

Obama stated that he’d like to transform some of the revenue that would come from taxes on foreign subsidiaries into tax credits for companies that invest in domestic research and development "so that we can jump start job creation, foster innovation, and enhance America’s competitiveness," but he offered no additional details.

"It is hard to tell if [Obama] is going to push to merely eliminate loopholes that allow tax-benefits for foreign-based subsidiaries, or actually regulate where companies perform their tasks," says EquaTerra’s Moore. "The challenges to implement the latter will be immense."

No companies with offshore subsidiaries have indicated that they would decrease their foreign presence if US taxes on those operations increased. Setting aside those companies that relocate their corporate headquarters to Bermuda or the Cayman Islands, most multi-nationals set up shop overseas to access cheaper labor or new markets, not merely to dodge taxes. (They pay taxes—though often at lower rates than in the US—to the foreign governments where they operate.)

In fact, some experts say if the US government does seek more tax revenue from US multi-nationals, the outcome could be more offshoring, not less, as those corporations use labor arbitrage to offset the bigger tax bill. The IT trade group Tech America called the plan "one step forward and two steps backward for the US technology industry," and warned that it could inadvertently encourage technology companies to relocate entirely overseas.

Perception: This new international tax policy is a done deal, and a sign of more protectionist policies to come.

Reality: The passage of any significant change in US international tax policy is unlikely. "It would be viewed by the rest of the world as protectionist and would trigger a wave of retaliatory legislation," says Mayer Brown’s Masur. "And it would be bad for American business."

US multinationals and industry lobbyists are hard at work to make sure the proposal dies an early death on Capitol Hill.

"However, given Congress’s propensity in recent months to write major legislation over a weekend and Congress’s preoccupation with populist sound bites, such a provision could be buried in the next stimulus or budget bill," says Masur. "Even then, I think it would suffer the fate of the AIG bonus legislation—enacted by one house with much hoopla and then buried in committee by the other."

Instead, Masur thinks similar legislation aimed at limiting offshoring—and perhaps even offshore outsourcing  too—will pass at state or local levels across the country.

Meanwhile, Senators Dick Durbin (D-Ill.) and Charles Grassley (R-Iowa) are pushing "The H-1B and L-1 Visa Fraud & Prevention Act of 2009," aimed not at lowering the number of skilled worker visas awarded by the US government each year, but at increasing program oversight.

Source: The Truth About Obama’s "Tax on Outsourcing" – CIO.com – Business Technology Leadership

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